The commercial property market is not unlike the world of recruitment (stay with me here). This is because there are three main stages in the recruitment cycle – attract, recruit and retain – and each holds its weight within the commercial lettings space.


Think about it: commercial landlords and agents need to effectively market their spaces to potential ‘candidates,’ or companies (attract). They then need to inspire them to seal the deal and sign the contract (recruit), before ensuring those companies are content enough in the space to stay put, so that turnover is kept to a minimum (retain).


Small enhancements, big difference

As a Knight Frank article explains, small enhancements can make a huge difference when it comes to attracting and retaining good tenants. And the great thing is, it needn’t cost the earth to improve the impact and perception of your commercial space.


According to Knight Frank, many items that will positively impact the perception of a building ‘just require good management of [base build] data and documentation and will also help to ease the building management’s process with the tenant fit-out approval.’


Here are some of those key items:



It’s important that tenant room subdivisions aren’t compromised by hollow window mullions, inefficient perimeter to floor/ceiling details, or poorly considered services runs at unusual angles to the main building structure that demand complex acoustic solutions.


Base build information

Tenants want to see concise and conclusive fit-out guides and base build descriptions (BBD) that will grant them a clear understanding of what they are getting for their money. The availability of specs, base build CAD plans and commission data will allow them to compare the building with other options.


Clear water systems

A lot of delays are caused by the inefficient management of chilled water systems. So, it’s important for building management to devise and follow a diligent regime, from the base build completion to the start of the tenant fit-out.



Standard security systems need to be integrated within the building, but you should consider offering one that can be extended by tenants, for instance, by adding their own head end or by utilising the landlord’s system. A system/card including the tenant’s requirements for things like FollowMe printing and catering payments should then be used.



Tenants want to see a pre-agreed wayleave agreement listing key service providers or preloaded risers. There should be a definitive riser strategy that offers a clear, secure and contained route for incoming data through basements to risers and up to the floor, as well as space on the roof for point-to-point data transfers and satellites.



The number of toilets must cater for greater capacities than the expected number of staff in the office, with splits between toilets and wash hand basins to maximise occupation at any one time. Tenants prefer separate male and female toilets – superloos and unisex toilets aren’t universally popular.


Tenant’s catering

Many tenants now install hospitality kitchens or improved staff catering provision. As such, they need a clear route through the risers for ducting, or a specific tenant’s kitchen duct.


Interior fit-outs are something Kerr specialises in; from air conditions to fire detection and IT systems, we can provide you with effective solutions for your commercial property that will help you to attract and retain tenants. We’re also experts in refurbishment, project management and the supply of office equipment, meaning if you partner with us, all your needs will be catered for.


If you’d like to find out more, we’d love to chat – get in touch with Kerr today.